Call Audit Specialist

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 850 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Call Audit Specialist to work with our International Partners.
As a Call Audit Specialist you’ll be responsible for assessing customer information (from calls, emails, web forms, customer relations) processed by all customer facing team. In addition, you will be responsible for accurately completing comprehensive reporting to ensure closed loop activity for all non-compliance cases.

what you will be doing:

Conduct daily quality reviews on customer service calls
Ensure that customer services meet all of its regulatory compliance obligations established in scripts
Assess all regulatory information provided, using all Customer Relationship Management systems to identify non-compliance of process
Be responsible for collating accurate information that will be shared with key stakeholders across the business of non-regulatory compliance
Develop and present ideas for performance and process improvement within the team

what we are looking for:

University degree
Exceptional listening, analytical and attention to details skills
Excellent written, reading, comprehension and verbal communication skills in English
Very good organizational and problem-solving skill
Good knowledge of MS Excel
Ability to prioritize tasks to meet agreed audit targets
Discretion during all assessor and reporting activity
Administrative and/or data entry experience or call center environment experience preferred
International work experience would be an advantage

what's in it for you:

International environment and guaranteed life-work balance
A unique learning experience in our company
Working experience with great potential for growth
Competitive salary

Benefits and compensations that you can discover https://www.orange.md/?l=1&p=1&c=1&sc=5

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.

If you share the same views, apply today!
Working for Orange is one of a kind experience. Come check it out!

Orange Systems
8, Calea Iesilor street, Chişinău, Moldova